1. How is the ordering process?
- to order online click "buy" on your favourite bouquet. You will be redirected to the page by entering your data and data delivery, a form will take you about 2 minutes
-to place an order through the operator's online support or by phone.

2. How to pay for your order?
for your convenience, the website provides more than 10 payment methods, the most convenient card online, read more about other ways - on the Payment page.

3. How is order runs?
- after confirmation of receiving your payment, your order goes into the work and delivered to the specified place/time

4. What is the status of my order?
- your order has multiple statuses: "Accepted" -"Paid and processed" - "Delivered" all the statuses of the orders come to your email automatically.

5. How will I know my order is complete?
we send a receipt/photo report in the mail, you specified at registration

6. Do you make a photo of delivery?
we can take a photo of the bouquet in the store or upon delivery to the recipient - all your requests you can specify in the comments box

7. Why you need the recipient's phone number?
- according to statistics, 70% of orders without a phone number are delayed or not executed due to problems with the recipient lookup. The easiest way to find out where your receiver is to contact him.

8. Can I order from abroad?
- Yes, from abroad, place your order and pay as easy as from Ukraine

9. Is it possible to add to a bouquet.....?
all bouquets can add a card, sweets, balls or your personalized gift

10. How fast do you fulfill orders?
- delivery time depends on the complexity of the bouquet and the delivery address. Average lead time in Kiev for 2-3 hours, in Ukraine, 3-4 hours. CIS of 8 hours
the rest of the world from 24 hours.

11. All the bouquets correspond to the photos on the website?
- two identical bouquets do not exist in nature, that your bouquet will be as similar as possible.

12. All bouquets are available?
- presence of colors, you can consult the online support

13. How long your bouquet will be fresh?
we can only guarantee delivery of fresh flowers, everything else depends on the storage conditions. Generally with good care our bouquets stay fresh from three days to a week

14. Actual the prices?
- the cost of the bouquet may vary depending on city of delivery. Select your city in the top menu, in order to see the actual price.

15. What will be the packaging of the bouquet?
our florists are using more than 100 different packing materials - organza, interlining, mesh, paper, etc. Packing will be as similar to the one shown in the photo, or at the discretion of the florist.

16. Is it possible to deliver flowers without a call?
shipping without a call possible, in this case, you assume the risk that the recipient may not be home and a bouquet will be delivered late. Furthermore you will be forced to re-pay the courier for delivery. When you call we say that we deliver a package or registered letter, thereby preserving the surprise until the last moment.

17. Is it safe to pay by card?
- we cooperate with the largest Ukrainian company - provider of online payments. At the time of this writing security issues have been observed.

18. Who makes the bouquets?
our bouquets are made only by qualified florists

19. I don't need a bouquet, you can only deliver a gift? (balls, sweets, fruits, etc.)
- Yes, in Ukraine it is possible to deliver gifts, flowers

20. Is it possible to deliver flowers at a specific time?
- in many cities of Ukraine it is possible to deliver the bouquet at the exact time (+-15minutes, +50 UAH to the standard rate), countries of the far abroad delivery on exact time is not possible.

21. In what currency can I pay?
- when paying by card, the website automatically converts the currency, you can pay in any currency from any country of the world.

22. What bouquet do you recommend to order?
we always recommend ordering either seasonal flowers or a bouquet from the florist.

22.1 What flowers you do not recommend?
- we do not recommend the white rose of the Ukrainian production (no good local varieties, Dutch - good quality) garden of daisies and lilies ( have a strong smell on the fan)

23. How will the signed postcard?
the postcard can be signed by hand, or your text will be printed on the printer.

24. How much time do I need to order?
- the more time we have on your order - the better. Orders to remote city/country is desirable to arrange in advance.

25. Is it possible to send flowers by phone number?
- Yes, for orders in CIS countries is sufficient to send us only the phone number, exact address of delivery we will update independently.

26. A credit card payment does not pass.
Your card must be open for payments in the Internet and have sufficient funds. Payment may block Your(foreign) Bank for various reasons. For help contact the Bank (phone number on the back of the card), then follow the link for payment https://www.ipay.ua/ru/bills/kievflower

27. Discounts.
-if you have read the preceding 26 paragraphs, we will be happy to give you a discount regular client 5% (coupon code 555, enter in the shopping cart:)